Paid Media · Troubleshooting

Google Ads running, phone not ringing.

It's almost always one of five things — and none of them are mysterious.

When an account spends without producing leads, the instinct is to raise the budget. That usually just buys more of the same problem.

Here's the order we work through it, fastest and cheapest fixes first.

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The usual causes

  • You're matching the wrong searches

    Broad match plus a thin negative list means paying for research, job seekers, and DIY. Read the search terms report before anything else.

  • The clicks land somewhere generic

    A homepage makes a stranger hunt. A page that answers the exact search converts several times better on the same traffic.

  • Conversions are counted wrong

    If a page view counts as a lead, bidding is optimizing toward people who never contact you.

  • You're not competitive at the moment of search

    Impression share lost to rank or budget at 8am on a Monday means you're invisible exactly when buyers act.

  • The offer doesn't beat the competition

    Same service, same words, no reviews, no guarantee, no pricing signal. Clicks happen, calls don't.

Questions we get

How long before Google Ads should produce leads?
For most local service businesses, a correctly built campaign produces its first qualified calls within two to three weeks.
Should I pause the account while we fix it?
Rarely. We'd usually cap spend, tighten targeting, and keep the learning data alive.

Want us to find the leak in your account?

Let's Talk